You can help us be more effective in providing you with timely service in the following ways:
If you have product related questions, or technical questions, take advantage of the information
that is already in place on our web site. Look through the product and technical support sections of
the site to see if those questions are already answered.
If you’re a retail customer and need service work done on your glider, check with your local dealer.
Aside from hang glider sail repairs, which we do perform here at the factory, other service work
such as hang glider annual inspections, repairs, parts replacements are normally performed by a
Wills Wing dealer.
If you need to order parts, use our Purchase Order system, and please include the glider serial number. For any
fabricated parts, we need the glider’s serial number, or a complete description sufficient for us to
identify the exact model, size, year of manufacture and any configuration options. For hang glider
leading edges and leading edge parts, specify right or left. Remember that for safety reasons,
replacement parts must be ordered through an authorized dealer.
If you need technical help or info on a specific hang glider, please include the serial number in
your email or have it ready if you call. If you can’t find the serial number, please have a complete
description including model, size, color, year of manufacture, etc.
If you have a question regarding hang loops or hang length, please measure your existing hang loop
to basetube length (from hang point to top of basetube). If you have questions regarding a Wills
Wing harness please provide the serial number if available. If you can’t find the serial number then
identify the dealer it was purchased from and provide a simple description of the harness colors and
any special custom options it might have been ordered with.
If, after looking through the site, you still need to contact us to get information or service, use
the following guide to help you contact the right person. Keep in mind that we can most efficiently
respond to email requests.
If you’d like to learn more about Wills Wing and the people who make your gliders, as well as a little new company history, click
here